Last updated: May 20, 2026

Refund Policy

Xwork (operated by Xcodex Technology LLC, a Wyoming-registered company) believes in transparent and fair refunds. This page explains exactly what you can expect.

1. Plain-English summary

You can refund any unused account balance, at any time, with no questions asked. Money you have already spent on AI usage (tokens consumed, images generated, etc.) is not refundable, because that cost has been incurred on our end.

2. What is refundable

• Unused account balance. If you topped up your account and have credit you have not yet spent, that amount is fully refundable to your original payment method.
• Sign-up credit ($5 promotional credit). Not refundable in cash — promotional credit can only be used within the product.

3. What is not refundable

• AI usage that has already been consumed (input tokens, output tokens, image generation, etc.) at the time of your refund request.
• Third-party charges or currency conversion fees imposed by your bank or card network.

4. How to request a refund

You have two options:

• Self-service. Open the desktop app, go to Account → Billing → Refund balance, confirm the amount, and submit. Most refunds are processed within minutes.
• By email. Email support@longforleexwork.com from the address registered on your Xwork account. Include your account email and the amount you wish to refund.

5. Refund processing time

Once we process the refund on our side (typically within a few minutes for self-service, and within one business day for email requests), the funds are sent back to your original payment method via Stripe.

The time it takes for the refund to appear in your account depends on your card issuer or payment provider — typically 3 to 10 business days. We have no control over that step.

6. Disputes and chargebacks

If you believe you have been charged in error, please email us first. We respond to every dispute and have a strong track record of resolving issues without involving the card network. Initiating a chargeback before contacting us may result in your account being suspended pending investigation.

7. Account closure

You may close your account at any time from the desktop app or by emailing support. When you close an account, we automatically refund any remaining balance to your original payment method.

8. Currency

All transactions are processed in U.S. dollars. If you paid in a different currency, your bank's conversion rate at the time of refund will apply.

9. Contact

Questions about a specific refund? Email support@longforleexwork.com. We respond within 24 hours.

This refund policy may be updated from time to time. The version in effect on the date of your purchase applies to that purchase.